PAYMENT POLICY

At Dinobot, we strive to make your shopping experience as smooth and secure as possible. Please review our payment policy below to understand our accepted payment methods and related procedures.

Accepted Payment Method
PayPal Only

We currently accept payments exclusively through PayPal, which provides a secure and efficient payment experience for our customers worldwide.

Why PayPal?
PayPal is a trusted and widely recognized payment platform that offers numerous benefits:

Security: PayPal uses advanced encryption and fraud prevention tools to protect your payment information.
Convenience: You can pay easily and quickly using your PayPal balance, linked bank account, or credit/debit card.
Global Reach: PayPal supports multiple currencies and is accepted in many countries, making it a convenient option for our international customers.
Buyer Protection: PayPal offers protection for eligible purchases, helping to ensure that you can shop with confidence.
How to Pay with PayPal
Add Products to Cart: Browse our website and add your desired products to your shopping cart.
Proceed to Checkout: When you’re ready to complete your purchase, proceed to the checkout page.
Select PayPal as Your Payment Method: You will be prompted to choose your payment method. Select PayPal and continue.
Log in to Your PayPal Account: You will be redirected to the PayPal login page. Enter your credentials to log in.
Confirm Your Payment: Review your payment details and confirm the payment. You will receive a confirmation email from PayPal and our website.
Payment Currency
All transactions on our website are processed in USD. PayPal automatically handles currency conversions based on your preferred payment currency and your PayPal account settings.

Payment Security
Your security is our priority. By choosing PayPal, your financial information is never shared with us or any third-party sellers. PayPal handles all aspects of your payment securely, ensuring your data remains protected.

Issues with Payment
If you experience any issues while making a payment or have concerns about your transaction, please contact us immediately for assistance. You can also reach out to PayPal customer support for help with PayPal-related inquiries.

Refunds
In case of a refund, the amount will be credited back to your original payment method via PayPal. Please refer to our Return & Refund Policy for more details on our refund process.

REFUND POLICY

we care for our customers satisfaction. If for any reason you are not completely happy with your item, we are here to help. Please review our return and refund policy below.

Returns Eligibility:

You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it.
-The item must be in its original packaging.
-You need to provide the receipt or proof of purchase.

Non-returnable Items:

-Gift cards
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Return Process
Contact Us:

Email us at info@Dinobot.tv to initiate a return. Please include your order number, reason for the return, and any supporting images if applicable.
Return Authorization:

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
Shipping:

Pack your item securely in the original packaging and include your RMA number inside the package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refunds
Once we receive your item:

We will inspect it and notify you that we have received your returned item.
We will immediately notify you of the status of your refund after inspecting the item.
Approval:

If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer’s policies.
Partial Refunds:

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@Dinobot.cc and send your item to the address we will provide.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Pixel International Co ltd
Address: 19-21 Hing Yip Street, Flat/RM 511, Kwun Tong, Kowloon Hong Kong SAR
Phone Number/Whatsapp: +852 6105 2742
Email: info@Dinobot.tv