Warranty and Return
Warranty and Return
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 12 months Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!
Items that can be returned/refunded or exchanged within 12 months of receiving must follow the criteria as below:
1. Faulty items damaged/broken/No function upon arrival.
2. Wrong items received.
We will not accept returns in the following conditions:
1. Items outside the 12 months warranty time-frame.
2. Misused items.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouses either in Spain (For EU), UK or California US. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.